Dr. Gafner's Curriculum Vitae

 
Rosemary Gafner, Ed.D.

Education

  • Ed.D. (Doctor of Education), University of Houston, 1976

  • M.Ed., University of Houston, 1973

  • B.S., University of Texas, 1970

  • Attended South Texas College of Law, 1994-1996

Professional Experience

  • Medical Risk Management, Inc., Houston, Texas
    • Health Care Risk Management Education, Products and Services
    • President, 1985 – present
  • St. Luke’s Episcopal Hospital, Houston, Texas
    • Director of Education, 1980 – 1984
  • Hermann Hospital, Houston, Texas
    • Manager of Training and Education, 1979 – 1980
  • St. Luke’s Episcopal Hospital and Texas Children’s Hospital, Houston, Texas
    • Training Specialist, 1977 – 1979

Professional Associations

  • American Society for Healthcare Risk Management
  • American Hospital Association
  • Greater Houston Society for Healthcare Risk Management
    • Chairman, Education Committee, 1991 – 1994
    • Board of Directors, 1997-1998; 2000-2001
  • Houston Medical–Legal Society
  • Alliance For Continuing Medical Education

Faculty

  • Rice University Office of Executive Development, Lecturer, 1986.
  • University of Texas Health Science Center School of Medical Technology, Lecturer, 1982 – 1984
  • University of Houston College of Education, Teaching Fellow, 1975 – 1976

Designations

Certified Field Safety Representative with Specialty in Hospitals, Texas Department of Insurance, Certificate # H0 H0150.

Publications

  • Spotlight on Patient Safety: Reducing Medical Errors through CRM.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Rounds: Surgery.  Houston, Medical Risk Management, Inc., 2004 and online at www.medrisk.com.
  • Risk Management Rounds: Psychiatry.  Houston, Medical Risk Management, Inc., 2004 and online at www.medrisk.com.
  • Risk Management Rounds: Pathology.  Houston, Medical Risk Management, Inc., 2004 and online at www.medrisk.com.
  • Risk Management Rounds: Oral Surgery.  Houston, Medical Risk Management, Inc., 2007 and online at www.medrisk.com.
  • Risk Management Rounds: OB-GYN.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Rounds: Neurology.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Rounds: Emergency Medicine.  Houston, Medical Risk Management, Inc., 2004 and online at www.medrisk.com.
  • Risk Management Rounds: Child and Adolescent Psychiatry.  Houston, Medical Risk Management, Inc., 2007 and online at www.medrisk.com.
  • Risk Management Focus: The Complete Series.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Essentials for Physicians, Series 3.  Houston, Medical Risk Management, Inc., 2007 and online at www.medrisk.com.
  • Risk Management Essentials for Physicians with HIPAA and Federal Compliance.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Consult: Low Health Literacy.  Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com.
  • Risk Management Consult: Informed Consent.  Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com.
  • Risk Management Consult: Failure to Diagnose Cancer.  Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com.
  • Risk Management Consult: Failure to Diagnose.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Risk Management Consult: Documentation.  Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com.
  • Risk Management Consult: Dentistry Fundamentals.  Houston, Medical Risk Management, Inc., 2007 and online at www.medrisk.com.
  • Risk Management Consult: Dentistry in Depth. Houston, Medical Risk Management, Inc., 2007 and online at www.medrisk.com.
  • Foundations of Risk Management: Dentistry.  Houston, Medical Risk Management, Inc., 2005 and online at www.medrisk.com.
  • Focus on Federal Compliance: Preventing Healthcare Fraud and Abuse.  Houston, Medical Risk Management, Inc., 2003 and online at www.medrisk.com.
  • Spotlight on Patient Safety: Disclosure. Houston: Medical Risk Management, Inc., 2003.
  • Spotlight on Patient Safety: Preventing Medical Errors. Houston: Medical Risk Management, Inc., 2003.
  • Risk Management Focus: Professional Boundaries. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: The HIPAA Privacy Rule. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: Office Risks. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: Informed Consent. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: Malpractice Basics. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: Communication Among Colleagues. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Focus: Documentation. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Rounds: Pediatrics. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Risk Management Rounds: Dentistry. Houston, Medical Risk Management, Inc., 2002 and online at www.medrisk.com
  • Faxes, email and Patient Privacy. Between Rounds, February 1999. http://www.betweenrounds.com
  • Managed Care Liability.  Published in Resource, Harvard Risk Management Foundation, December 1999.
  • Risk Management Rounds: Anesthesiology. Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com
  • Risk Management Rounds: Physicians. Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com
  • Risk Management Rounds: Radiology. Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com
  • Risk Management Essentials for Physicians. Houston, Medical Risk Management, Inc., 2006 and online at www.medrisk.com
    RiskAware® for Medical Office Professionals. Houston, Medical Risk Management, Inc., 1998.  
  • Risk Management Essentials for Dentists. Houston, Medical Risk Management, Inc., 1998.
  • RiskAware® for Physicians, Houston. Medical Risk Management, Inc., 1998.
  • The Doctor-Patient Relationship: Formation and Termination. Houston, Medical Risk Management, Inc., 1997.
  • NetAware for Physicians. Houston, Medical Risk Management, Inc., 1997.
  • RiskAware® for Managed Care. Houston, Medical Risk Management, Inc., 1996.
  • RiskAware® for Pediatricians. Houston, Medical Risk Management, Inc., 1995.
  • RiskAware® For Dentists. Houston, Medical Risk Management, Inc., 1995.
  • Streetwise: Practical Risk Management for Practicing Physicians (Series 7). Houston, Medical Risk Management, Inc., 2007.
  • MedRisk® Monitor, risk management newsletter published quarterly by Medical Risk Management, Inc., Houston (executive editor, 1994).
  • Streetwise Plus!. Houston, Medical Risk Management, Inc., 1994.
  • Office Smart! Risk Management Techniques for Medical Office Professionals. Houston, Medical Risk Management, Inc., 1993.
  • The Contemporary Supplement to Grand Rounds on Medical Malpractice Houston, Medical Risk Management, Inc., 1991.
  • RM Stat! Risk Management Strategies, Techniques and Training. Houston, Medical Risk Management, Inc., 1991.
  • Nonverbal Cues of Warmth. Unpublished doctoral dissertation, University of Houston, 1976.

Presentations, Seminars and Workshops Conducted

  • Streetwise 2003! Conducted for The Medical Protective Company, San Antonio, Dallas, Houston, spring 2003.
  • Risk Management Rounds: Physicians. Conducted for The Medical Protective Company, Pennsylvania, Texas.
  • Risk Management Rounds: Dentistry. Conducted for The Medical Protective Company, spring 2002, Philadelphia, Reading, Scranton, Lubbock.
  • Risk Management Rounds: Physicians. Conducted for the Medical Protective Company, spring 2002, South Bend, San Antonio, Dallas and Houston.
  • Risk Management Rounds: Physicians. Conducted for the Medical Protective Company, fall 2001, various locations in Pennsylvania, Ohio, Indiana and Texas.
  • Avoiding Disaster in the Practice of Medicine: Lessons from the Titanic, spring 2001, for Texas Medical Liability Trust.
  • Risk Management Rounds: Radiology. Conducted for Texas Medical Liability Trust, Austin, Texas, June 2001.
  • Risk Management Essentials for Dentists. Conducted for The Medical Protective Company, spring 2001, Princeton, NJ and Teaneck, NJ.
  • Assessing Your Risk: Tips for Ophthalmologists. Conducted for the Texas Ophthalmology Association, May 2002.
  • Risk Management Rounds: Physicians. Conducted for The Medical Protective Company, spring and fall, 2001.
  • E-Medicine: Dodging Risks in Cyberspace. Western Pennsylvania Society for Healthcare Risk Management, October 2000.
  • RiskAware® for Medical Office Professionals, Fort Wayne, IN; Austin and Dallas, TX, fall 2000.
  • RiskAware for Physicians, conducted for The Medical Protective Company, Indiana, Ohio, Pennsylvania, spring and fall, 2000.
  • Risk Management Rounds for Physicians, conducted for The Medical Protective Company, Texas, spring and fall, 2000.
  • RiskAware® for Physicians, conducted for The Medical Protective Company, Texas, Ohio, Pennsylvania, 1999.
  • Communicating with the Difficult Patient, St. Vincent’s Health Network, Dallas, February 1999, for Texas Medical Liability Trust.

  • RiskAware for Managed Care, Valley Health Systems, Beaver, Pennsylvania, December 1998.

  • Avoiding Disaster in the Practice of Medicine: Lessons from the Titanic, fall 1998, for Texas Medical Liability Trust.

  • Communicating with the Challenging Patient, September 3 and 10, 1998, Columbia Hospital System, El Paso, Texas, for Texas Medical Liability Trust.

  • Risk Management Topics, September 11,1998, Albuquerque, for the Medical Protective Company.

  • RiskAware® for Managed Care, September 1998, Scranton, Reading and Philadelphia, PA, for the Medical Protective Company.

  • RiskAware® for Managed Care, September 1998, Akron, Columbus, Cincinnati, for the Medical Protective Company.

  • RiskAware® for Managed Care, August 1998, Pittsburgh and Altoona, PA, for the Medical Protective Company.

  • Lessons from the Titanic, July 1998, Wichita Falls, Texas, for Texas Medical Liability Trust.

  • Risk Management Course, Granville, Ohio, April 1998, for Frontier Healthcare Insurance Company.

  • Risk Management Course, Oberlin, Ohio, February 1998, for Frontier Healthcare Insurance Company.

  • RiskAware® for Managed Care, April-May 1998, Dayton, Zanesville, Cleveland, for the Medical Protective Company.

  • RiskAware® for Physicians, March-April 1998, Dallas, Houston, San Antonio, for The Medical Protective Company.

  • Risk Management Overview, October 24, 1997, Asheville, NC, for The Medical Protective Company.

  • Communicating with the Challenging Patient, Wharton, Texas, October 1997, for Texas Medical Liability Trust .

  • Streetwise! Risk Management Course for Physicians, Midland, Texas, October 1997, for Midland Memorial Health Care Center.

  • RiskAware® for Managed Care, Pennsylvania, September 1997, for The Medical Protective Company.

  • Risk Management Overview, September 12, 1997, Atlantic Beach, NC, for The Medical Protective Company.

  • Risk Management Overview, August 29, 1997, Wrightsville Beach, NC, for The Medical Protective Company.

  • Streetwise! Risk Management Course, Ohio, August 1997, for The Medical Protective Company (four presentations).

  • RiskAware® for Managed Care, Indiana and Pennsylvania, August 1997, for The Medical Protective Company (3 presentations).

  • RiskAware® for Pediatricians risk management workshops for pediatric residents, Corpus Christi, Texas, June 1997 for Driscoll Children’s Hospital.

  • RiskAware® for Managed Care, risk management course for physicians, Dallas, Houston, San Antonio and Amarillo, TX, April-May 1997, for The Medical Protective Company.

  • RiskAware® for Managed Care, risk management course for physicians, Evansville, Indianapolis, Bloomington, and Fort Wayne, IN, May 1997, for The Medical Protective Company.

  • Streetwise! Risk Management Course for Physicians, Dayton, Toledo, Cleveland OH, May 1997 for The Medical Protective Company.

  • Risk Management Course for Physicians, Cleveland, Ohio, February 1997 for Frontier Insurance Company.

  • Risk Management Course for Physicians, Youngstown, Ohio, April 1997 for Frontier Insurance Company.

  • Emergency Medicine on Trial, risk management course for emergency physicians, fall 1996, Houston, for American Physicians Insurance Exchange.

  • Streetwise! Risk Management Course for Physicians, Lubbock and Austin, fall 1996, for ICA.

  • Streetwise! Risk Management Course for Physicians, Odessa Regional Hospital, Odessa, Texas, October 1996.

  • Streetwise! Risk Management Course for Physicians, Reading, Scranton and Altoona, PA, September 1996 (3 presentations) for The Medical Protective Company.

  • RiskAware® for Managed Care, Houston, Dallas, San Antonio, Tyler, Beaumont, fall 1996 (for ICA).

  • RiskAware® for Managed Care, Houston, Dallas, San Antonio, Lubbock, Austin, fall 1996 (for The Medical Protective Company).

  • Streetwise! Risk Management Course for Physicians, San Antonio, Texas Center for Infectious Diseases, August 1996.

  • Streetwise! Risk Management Course for Physicians, Cincinnati, Cleveland, and Pittsburgh, August 1996 (4 presentations).

  • Office Smart, Risk Management Course for Office Staff, Houston, Dallas, San Antonio, August 1996.

  • Streetwise! Risk Management Course for Physicians, Harlingen, Texas, South Texas Hospital, June 1996.

  • RiskAware® for Pediatricians, Corpus Christi, Driscoll Children’s Hospital, June 1996.

  • Managing Risks of Managed Care, Houston and Dallas, May–June 1996 (with ICA).

  • Risk Management in the Dental Office, Clarksville, Tennessee, Tennessee Dental Association, April 1996.

  • Streetwise! Risk Management Course for Physicians, Columbus, Zanesville and Dayton, Ohio, The Medical Protective Company, April 1996.

  • Negligence and the Standard of Care: Who Decides?  Laredo, Texas, Mercy Regional Medical Center, April 1996.

  • Streetwise! Risk Management Course, Medical City (Dallas), Health Texas Provider Network, March 1996.

  • Office Smart!, Children’s Hospital of Corpus Christi, December 1995.

  • Managing Risks of Managed Care, San Antonio, Texas, November 11 & 12, 1995.

  • RiskAware® for Dentists, Albuquerque, NM, (Medical Protective Company) November 4, 1995.

  • Streetwise! Risk Management Course, Houston, Texas, October 25, 1995 (Insurance Corporation of America).

  • Beyond The Basics 1995, Medical Center Hospital, Odessa, Texas, October 21 & 22, 1995.

  • Office Smart, Medical Center Hospital, Odessa, Texas, October 20, 1995.
  • Streetwise! Risk Management Course, Dallas, Houston, San Antonio, Texas, Fall 1995 (Medical Protective Company).
  • Streetwise! Risk Management Course, Fall 1995 (Medical Protective Company).
  • Good Shepherd Medical Center, Longview, Texas, October 2, 1995. Fall 1995 (Medical Protective Company).
  • Office Smart! Risk Management Course for Medical Office Professionals, Good Shepherd Medical Center, Longview, Texas, October 3, 1995.
  • Streetwise! Risk Management Course, Allentown, King of Prussia, York, Pittsburg, Pensylvania, October 1995 (Medical Protective Company).
  • Beyond the Basics, Medical Center Hospital, Odessa, Texas, October 21 & 22, 1995.
  • Office Smart! Risk Management Course for Medical Office Professionals, Medical Center Hospital, Odessa, Texas, October 20, 1995.
  • Charting Your Defense, Medical Center Hospital, Odessa, Texas, October 20, 1995.
  • Streetwise! Risk Management Course, Arlington, Texas, September 27, 1995 (Insurance Corporation of America)
  • RiskAware for Pediatricians, Driscoll Children’s Hospital, Corpus Christi, Texas, July 1995.
  • Office Smart! Risk Management Course for Health Care Support Staff, San Antonio, Houston, Dallas, July 1995.
  • Streetwise! Risk Management for Pediatric Residents, Driscoll Children’s Hospital, Corpus Christi, June 1995.
  • Streetwise! Risk Management Course, Arlington Memorial Hospital, Arlington, Texas, June 1995.
  • Perinatal Risk Management, Odessa Regional Medical Center, Odessa, Texas, May 1995.
  • Office Smart! Risk Management Course, Arlington Memorial Hospital, Arlington, Texas, June 1995.
  • Beyond the Basics 1995, Mercy Regional Medical Center, Laredo, Texas, April 1995.
  • Streetwise! Advanced Risk Management Course, Houston, Dallas/Fort Worth, San Antonio, spring 1995
  • Streetwise! Risk Management Course, Austin, Corpus Christi, Beaumont, Tyler, Lubbock, spring 1995.
  • Medical Records On Trial, Baylor College of Medicine, spring 1995 (4 offerings).
  • “How Attorneys Strategize Their Malpractice Cases,” Baylor College of Medicine, fall 1994 (5 offerings).
  • “Streetwise Plus!,” Odessa, Medical Center Hospital, December 17 & 18, 1994.
  • “Charting Your Defense,” Odessa, Medical Center Hospital, December 16, 1994.
  • “Office Smart,” Odessa, Medical Center Hospital, December 16, 1994.
  • “Streetwise Plus!”, Driscoll Children’s Hospital, Corpus Christi, October 22, 1994.
  • “Streetwise!”, Houston, Dallas, Fort Worth, San Angelo, San Antonio, Odessa, fall 1994 (6 offerings).
  • “Streetwise Plus!,” Valley Baptist Medical Center, September 24 & 25, 1994.
  • “Managing Risks of Healthcare Reform,” University of Texas Health Science Center at San Antonio, August 20,1994.
  • “Risk Aware!,” Nan Travis Memorial Hospital, Jacksonville, Texas, July 1994.
  • “Beyond The Basics,” Driscoll Children’s Hospital, Corpus Christi, July 1994.
  • “Streetwise!,” Driscoll Children’s Hospital, Corpus Christi, June 1994.
  • “Risk Aware,” Insurance Corporation of America, Houston and Tyler, April 1994.
  • “Streetwise!,” Medical Protective Company, Dallas, Lubbock, Houston, San Antonio, Tyler, Corpus Christi, El Paso, spring 1994.
  • “Streetwise!,” Odessa Women’s and Children’s Hospital, Odessa, Texas, March 1994.
  • “Beyond The Basics: Advanced Case Studies in Medical Risk Management,” Medical Center Clinic, Pensacola, Florida, December 1993.
  • “Streetwise!,” University Hospital, Tamarac, Florida, October 1993.
  • “Streetwise!,” St. Marys Health Center, SSM Healthcare System, Jefferson City, Missouri, October 1993.
  • “Office Smart I:  Risk Management Techniques for Medical Office Professionals.” Corpus Christi, Texas, October 1993.
  • “Streetwise!,” Spohn Health System, Corpus Christi, Texas, October 1993.
  • “Charting Your Defense: Risk Management For Hospital Staff,” Laredo, Texas, Mercy Regional Medical Center, September 1993.
  • “Beyond The Basics:  Advanced Case Studies In Medical Risk Management.”  Harlingen, Dallas, Odessa, San Antonio, Pensacola, September – November 1993.
  • “Malpractice Risk Management for Cardiology and Cath Lab Professionals.”  Chicago, Advanced Cardiovascular Systems, September 1993.
  • “Office Smart I:  Risk Management Techniques for Medical Office Professionals.” Houston, July 1993.
  • “Grand Rounds On Medical Malpractice.”  Driscoll Children’s Hospital, Corpus Christi, Texas, June 1993.
  • “Obstetrics on Trial,” Presbyterian Hospital and American Physicians Insurance Exchange, May 1993.
  • “Medical Malpractice Prevention:  Specifics for Cardiology and Cath Lab Professionals.”  American College of Cardiovascular Administrators, Corpus Christi, Texas, May 1993.
  • “Streetwise!,” risk management workshop, Texas Osteopathic Medical Association Annual Convention, Austin, May 1993.
  • “Streetwise!,” risk management workshop, Houston, April 1993.
  • “The Malpractice Risk Management Challenge:  Working With Medical Staff.”  Houston, Texas Gulf Coast Quality Assurance and Healthcare Professionals, April 1993.
  • “Malpractice Risk Management:  Specifics for Cardiology and Cath Lab Professionals.”  Milwaukee, Kansas City, Newport Beach, Advanced Cardiovascular Systems, spring 1993.
  • “Medical–Legal Issues in the ’90s:  What’s New. yes">  Texas Academy of Family Physicians, Beaumont chapter, March 1993.
  • “Risk Management Techniques for Medical Office Professionals,” Mercy Regional Medical Center, Laredo, April 1993.
  • “Streetwise!,” Mercy Regional Medical Center, Laredo, April 1993.
  • “Streetwise!,” Sierra Medical Center, El Paso, March 1993.
  • “Risk Management Techniques for Medical Office Professionals,” Sierra Medical Center, El Paso, March 1993.
  • “Medicine On Trial,” American Physicians Insurance Exchange and Presbyterian Hospital, Dallas, December 1992.
  • “Streetwise!,” Driscoll Children’s Hospital, Corpus Christi, December 1992.
  • “Grand Rounds On Medical Malpractice,” San Antonio, New Orleans, Dallas, Houston, September – November 1992.
  • “Risk Management Techniques for Medical Professionals,” Valley Baptist Medical Center, Harlingen, Texas, September 1992.
  • “Don’t Worry, You’re Covered!” Risk and Insurance Management Society, Houston, September  1992.
  • “In Your Own Defense,” Valley Baptist Medical Center, Harlingen, Texas, September 1992.
  • “Charting Your Defense,” Valley Baptist Medical Center, Harlingen, Texas, September 1992.
  • “Charting Your Defense,” Mercy Regional Medical Center, Laredo, Texas, September  1992.
  • “Malpractice Risk Factors in the Hospitalized Patient,” Texas Society of General Practitioners, Dallas, August 1992.
  • “Risk Management for Medical Office Assistants,” University of Texas Medical Branch, Houston, April 1992.
  • “Malpractice Risk Factors in the Cardiac Cath Lab,” Houston, April 1992.
  • “Risk Management for Medical Professionals,” University of Texas Southwestern Medical School Department of Maternal Health and Family Planning, Dallas, Texas, April 1992.
  • “Grand Rounds On Medical Malpractice,” Mercy Regional Medical Center, Laredo, Texas, March 1992.
  • “Grand Rounds On Medical Malpractice,” Houston, Dallas, San Antonio, February – May 1992.
  • “Risk Management Techniques for the Medical Office Staff.”  Dallas, San Antonio, and Houston, October – December 1991.
  • “Risk Management Overview,”  University of Texas Medical Branch, Galveston, October 1991.
  • “Legal Aspects of Practice Management,” St. Luke’s Lutheran Hospital, San Antonio, September 1991.
  • “Management Communications,”  West Houston Medical Center, Houston, August–October 1991.
  • “RM Stat! yes">  Houston, Dallas, Paris, February – September, 1991.
  • “Obstetrical Risk Management,” American Physicians Insurance Exchange, June 1991 (with Harold J. Miller, MD)
  • “RM Stat!” Mercy Regional Medical Center, Laredo, June 1991.
  • “Risk Management Techniques for the Medical Office Staff.”  Dallas, Austin, and Houston, May-June 1991.
  • “Prescription for Patient Rapport,” New Mexico Physicians Mutual Insurance Company, Albuquerque, New Mexico, 1990.
  • “Techniques of Reducing the Frequency of Medico-Legal Lawsuits Using Paracommunication and Neurolinguistics,” Trinity Valley Medical Center, Palestine, Texas, 1990.
  • “Five Steps to Medical Risk Management,” American Physicians Insurance Exchange, Houston, Texas, 1990.
  • “Five Steps to Medical Risk Management,” American Physicians Insurance Exchange, Fort Worth, Texas, 1990.
  • “Five Steps to Medical Risk Management,” American Physicians Insurance Exchange, Austin, Texas, 1990.
  • “Five Steps to Medical Risk Management,” American Physicians Insurance Exchange, Dallas, Texas, 1990.
  • “Legal Aspects of Practice Management,” St. Luke’s Lutheran Hospital, San Antonio, Texas, 1990.
  • “The Medical Risk Management Program,” Vista Hills Medical Center, El Paso, Texas, 1990.
  • “The Medical Risk Management Program,” Valley Regional Medical Center, Brownsville, Texas, 1990.
  • “Prescription for Patient Rapport,” McCuistion Regional Medical Center, Paris, Texas, 1990.
  • “Prescription for Patient Rapport,” University of Texas Southwestern Medical School, Dallas, 1990.
  • “Prescription for Patient Rapport,” North Texas Society of Healthcare Risk Managers, Dallas, 1990.
  • “Prescription for Patient Rapport,” Memorial Hospital Southeast, General Medical Staff Meeting, Houston, September 1989.
  • “How to Reduce the Frequency of Malpractice Claims,” The Texas Hospital Association, Houston, 1989.
  • “The Power Metaphor: Using Paracommunication to Communicate Status,” Anesthesiology Administration Assembly of the Medical Group Management Association, San Diego, May 1989.
  • “Specific Applications of Paracommunication,” Anesthesiology Administration Assembly of the Medical Group Management Association, San Diego, May 1989.
  • “The Power of Persuasion,” Urology Administration Assembly of the Medical Group Management Association, Orlando, March 1989.
  • “How to Set Up Your Sales Function,” Academy for Health Services Marketing, New Orleans, March 1988.
  • “Three Ways to Improve Your Persuasion Skills,” The Services Cooperative Association, Houston, November 1987.
  • “An Era of Change -- Hospital PR and Marketing,” Texas Society of Hospital Food Service Directors, San Antonio, April 1986.
  • “Help for Sale:  Marketing HRD in the Workplace,” American Society for Training and Development, Albuquerque, October 1985.
  • “Harmony in the Hospital:  Today’s Rx for Employee Relations”, The Greater Houston Hospital Council, Houston, September, 1985.
  • “It Pays to Increase Your Nonverbal Communication Power,” Association of Operating Room Nurses of Greater Houston, September 1985.
  • “A Model for Improving Management Communication,” American Hospital Association Society for Human Resource Administration, Boston, 1980.